Practical guide

AI agents for SMBs

The objective is to plan agentic workflows with bounded autonomy. The review baseline covers goal, allowed tools, budget, stops, approvals and evaluation.

WERKVERSTAND / CONNECTING INTELLIGENCE

The essential answer

Plan an AI agent as a workflow with bounded autonomy: it receives a goal, permitted tools and a budget together with visible stops and approvals. Start with a manageable task space and assess results before adding autonomy.

01 / FIT

A good fit when

  • Goal, scope and domain accountability are explicit.
  • The review baseline is available: goal, allowed tools, budget, stops, approvals and evaluation.
  • An evaluation demonstrates achievable results within budget and correct stopping for missing inputs, disallowed tools or pending approval. The task space is explicitly documented.

02 / LIMITS

Not the first choice when

  • Avoid: autonomy without a bounded task space. If it cannot be described in advance when the agent must stop or hand over a decision, its autonomy is not yet sufficiently bounded.
  • There is neither safe test data nor a manual fallback.
  • A product demo is expected to replace domain acceptance.

Describe the workflow through inputs and outputs

The work assignment is to plan agentic workflows with bounded autonomy. Define purpose, owner and permitted operating boundary before the first test.

The domain review baseline covers goal, allowed tools, budget, stops, approvals and evaluation. Assumptions and missing information remain visible in the result.

Run a controlled pilot

  • Define a concrete goal with a verifiable outcome and permitted task space.
  • Specify permitted tools, budget limits and decisions requiring human approval.
  • Evaluate normal assignments and situations with missing information or refused approval.
  • Assess results and stops together before expanding the task space.

Review results and failure handling

An evaluation demonstrates achievable results within budget and correct stopping for missing inputs, disallowed tools or pending approval. The task space is explicitly documented.

Avoid: autonomy without a bounded task space. If it cannot be described in advance when the agent must stop or hand over a decision, its autonomy is not yet sufficiently bounded.

Decision matrix

Decision pointProceed whenStop when
Assignment boundaryDocumented: goal, allowed tools, budget, stops, approvals and evaluation.Scope, data or accountability remains unresolved.
Workflow evidenceAn evaluation demonstrates achievable results within budget and correct stopping for missing inputs, disallowed tools or pending approval. The task space is explicitly documented.There is only an unevaluated demo without acceptance evidence.
Operational controlOwner, approval, fallback and next review date are defined.Avoid: autonomy without a bounded task space. If it cannot be described in advance when the agent must stop or hand over a decision, its autonomy is not yet sufficiently bounded.

Keep it verifiable

Primary sources

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